Tag Archives: Margot van der Goot

Van der Goot, M. J., Bol, N., & Van Weert, J. C. M. (2020). Age differences in preferences for emotionally-meaningful versus knowledge-related appeals. Communications: The European Journal of Communication Research. Advance online publication. doi:10.1515/commun-2019-0108

Abstract: 

Socioemotional selectivity theory (SST), an influential life-span theory, suggests that older adults prefer persuasive messages that appeal to emotionally-meaningful goals over messages that appeal to knowledge-related goals, whereas younger adults do not show this preference. A mixed-factorial experiment was conducted to test whether older adults (≥65 years) differ from younger adults (25–45 years) in their preference for emotionally-meaningful appeals over knowledge-related appeals, when appeals are clearly developed in line with SST. For older adults we found the expected preference for emotionally-meaningful appeals for cancer centers but not for grocery stores and travel organizations. As expected, in most cases, younger adults did not show a preference. Implications for SST-based communication research and for practice are discussed.

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Linn, A. J., van der Goot, M. J., Brandes, K., van Weert, J. C. M., & Smit, E. G. (2019). Cancer Patients’ Needs for Support in Expressing Instrumental Concerns and Emotions. European Journal of Cancer Care, ecc.13138.

Abstract:
Introduction
The aim of our study was to provide an overview of intervention guidelines on how to address patients’ practical needs for support in expressing instrumental concerns and emotions regarding medical, psychosocial and practical topics.
Methods
Six focus groups of cancer patients and survivors (N = 39) were organised. An interview guide was created that consisted of three topics: (a) concerns, (b) needs for support, and (c) a Concern Prompt List. Using the framework method, the transcripts were coded and analysed in Atlas T.I.
Results
Patients prefer to receive practical and emotional support, help with preparation, prompts/cues, instructions on how to perform the behaviour (i.e., express their concerns or emotions), feedback, a different structure for the consultation and tailoring. Most of these techniques should preferably be delivered via interpersonal communication. Needs sometimes differ for instrumental concerns and emotions. Only some needs for support were exclusively related to instrumental concerns or emotions. The typical needs for support were not solely linked to the medical, psychosocial and practical topics.
Conclusion
Different needs to express instrumental concerns and emotions throughout the disease trajectory are categorised. These needs provide input for developing interventions to support concern expression.

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van der Goot, M. J., & Pilgrim, T. (2020). Exploring age differences in motivations for and acceptance of chatbot communication in a customer service context. In A. Følstad, T. Araujo, S. Papadopoulos, EL-C. Law, O-C. Granmo, E. Luger, & P. B. Brandtzaeg (Eds.), Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019 : revised selected papers (pp. 173-186).

Abstract:
This qualitative interview study explores age differences in perceptions of chatbot communication in a customer service context. Socioemotional selectivity theory and research into technology acceptance suggest that older adults may differ from younger adults in motivations to use chatbots, and in perceived complexity and security of this chatbot communication. The in-depth interviews with older adults (54–81 years; N = 7) and younger adults (19–30 years; N = 7) revealed that both groups were aligned in their prime motivation: They used chatbots to get their (simple) customer queries answered in a fast and convenient manner. However, they seemed to differ in their need for additional
human contact. In both age groups, there were participants for whom it was easy to communicate with chatbots, and the two groups were united in their frustrations when the chatbot did not understand and answer their queries. They were aligned as well in the difficulty they experienced in assessing the security of the chatbot. The two age groups may differ in the factors that contribute to perceived ease of use and perceived security. Directions for future research and implications for the implementation of chatbots for customer service are discussed.

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Marketing Communication

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Van der Goot, M.J., Bol, N., & Van Weert, J.C.M. (2019). Translating socioemotional selectivity theory into persuasive communication: Conceptualizing and operationalizing emotionally-meaningful versus knowledge-related appeals. International Journal of Communication, 13, 1416-1437.

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Van der Goot, M.J. (2016). Older adults’ mediated communication: Current perspectives among communication scholars. In J. F. Nussbaum (Ed.), Communication across the life span (pp.79-89). New York, NY: Peter Lang.

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Van der Goot, M.J., Rozendaal, E., Opree, S.J., Ketelaar, P., & Smit, E. G. (2016). Media generations and their advertising attitudes and avoidance: A six country comparison. International Journal of Advertising. Advance online publication. doi:10.1080/02650487.2016.1240469

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dr. Margot van der Goot

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Van der Goot, M.J., Rozendaal, E., Opree, S.J., Ketelaar, P., & Smit, E. G. (2018). Media generations and their advertising attitudes and avoidance: A six country comparison. International Journal of Advertising, 37(2), 289-308. doi: 10.1080/02650487.2016.1240469

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Brandes, K., Van der Goot, M.J., Smit, E.G., Van Weert, J.C.M., & Linn, A.J. (2017). Understanding the interplay of cancer patients’ instrumental concerns and emotions. Patient Education and Counseling, 100, 839-845. doi:10.1016/j.pec.2017.02.002

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Van der Goot, M.J. (2016). Older adults’ mediated communication: Current perspectives among communication scholars. In J. F. Nussbaum (Ed.), Communication across the life span (pp.79-89). New York, NY: Peter Lang.

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Van der Goot, M. J., Van Reijmersdal, E. A., & Kleemans, M. (2016). The effects of emotional television advertising on older and younger adults. In P. Verlegh, H. Voorveld, & M. Eisend (Eds.), Advances in advertising research (Vol. VI): the digital, the classic, the subtle, and the alternative. (pp. 115-124). (European Advertising Academy). Wiesbaden: Springer Gabler.

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Van der Goot, M., & Beentjes, J. W. J. (2015). Media use across the life-span. In W. Donsbach (Ed.), The international encyclopedia of communication (online). Malden, MA: Wiley-Blackwell.

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Van der Goot, M. J., Beentjes, J. W. J., & Van Selm, M. (2015). Older adults’ television viewing as part of selection and compensation strategies. Communications: The European Journal of Communication Research, 40(1), 93–111. doi: 10.1515/commun-2014-0025.

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Van der Goot, M. J., Van Reijmersdal, E. A., & Kleemans, M. (2015). Age differences in recall and liking of arousing television commercials. Communications, 40(3), 295-317. doi:10.1515/commun-2015-0013

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Van der Goot, M. J., Van Reijmersdal, E. A., & Kleemans, M. (2015). The effects of emotional television advertising on older and younger adults. In P. W. J. Verlegh, H. A. M. Voorveld & M. Eisend (Eds.), Advances in Advertising Research (Vol. VI): The Digital, the Classic, the Subtle, and the Alternative (pp. 115-124). Wiesbaden: Springer Gabler.

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Voorveld, H. A. M., & Van der Goot, M. (2013). Age differences in media multitasking: A diary study. Journal of Broadcasting & Electronic Media, 57(3), 392-408. doi: 10.1080/08838151.2013.816709

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Voorveld, H. A. M., & Van der Goot, M. (2013). Media multitasking across age groups: A diary study. Journal of Broadcasting & Electronic Media. 57(3), 392- 408. doi: 10.1080/08838151.2013.816709

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Van der Goot, M., Beentjes, J. W. J., & Van Selm, M. (2012). Meanings of television in older adults’ lives: An analysis of change and continuity in television viewing. Ageing & Society, 32, 147–168. doi:10.1017/S0144686X1100016X.

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Van Gorp, B., & Van der Goot, M. (2012). Sustainable food and agriculture: Stakeholders’ frames. Communication, Culture and Critique, 5, 127-148. doi:10.1111/j.1753-9137.2012.01135.x.

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Hoeken, H., Van der Geest, T., Van der Goot, M., Hornikx, J., Jongenelen, M., & Kruikemeier, S. (2011). De rol van begrijpelijke taal in een digitale context: Ontwikkelingen op de domeinen Leven Lang Leren, complexe financiële producten, bestuur en politiek, en gezondheid [The role of comprehensible language in a digital context: Developments in the domains of Life Long Learning, complex financial products, government and politics, and health]. Tijdschrift voor Taalbeheersing, 33(3), 266-286. doi: 10.5117/tvt2011.3.de_r410

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Van Gorp, B. & Van der Goot, M. (2011). Talking about sustainability: Responses to frames in persuasive messages about sustainable agriculture and food. In T. van Haaften, H. Jansen, J. de Jong, & W. Koetsenruijter (Eds.), Bending opinion: Essays on persuasion in the public domain (pp. 373-393). Leiden: Leiden University Press.

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Hoeken, H., Van der Geest, T., Van der Goot, M., Hornikx, J., Jongenelen, M., & Kruikemeier, S. (2011). Digitalisering en begrijpelijke taal: Ontwikkelingen op de domeinen Leven Lang Leren, complexe financiële producten, bestuur en politiek, en gezondheid.

Available through www.nwo.nl

Sikkel, D., & Van der Goot, M. (2010, April). Televisie. Route 50plus Consumer Studies. Amsterdam: Route 50plus.

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Sikkel, D., & Van der Goot, M. (2010, May). Internet. Route 50plus Consumer Studies. Amsterdam: Route 50plus.

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Van der Goot, M. (2009). Television viewing in the lives of older adults. Doctoral dissertation, Radboud University Nijmegen.

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Van Gorp, B., & Van der Goot, M. (2009). Van Frankenstein tot de Goede Moeder: De inzet van frames in de strategische communicatie over duurzaamheid. Tijdschrift voor Communicatiewetenschap, 37, 303-316.

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Van der Goot, M. (2009). Older widows’ television viewing: An interview study. In R. P. Konig, P. W. M. Nelissen, & F. J. M. Huysmans (Eds.), Meaningful media: Communication research on the social construction of reality (pp. 106-118). Nijmegen, The Netherlands: Tandem Felix.

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Van der Goot, M. (2009). Televisiekijken in het leven van ouderen: Een literatuuroverzicht. Tijdschrift voor Communicatiewetenschap, 37, 162-175.

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Van der Goot, M., & Beentjes, J. W. J. (2008). Media use across the life-span. In W. Donsbach (Ed.), The International Encyclopedia of Communication. Oxford/ Washington: Blackwell/ICA. DOI:10.1111/b.9781405131995.2008.x

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Van der Goot, M., Beentjes, J. W. J., & Van Selm, M. (2006). Older adults’ television viewing from a lifespan perspective: Past research and future challenges. In C. S. Beck (Ed.), Communication Yearbook 30. Mahwah, New Jersey: Lawrence Erlbaum Associates.

Publications prior to 2005

Pdf publications prior to 2005, Margot van der Goot