Research on AI in the spotlight

As online users we are increasingly exposed to chatbots as one form of AI-enabled media technologies. Stand-alone chatbots are often used for product or service recommendations, for example when online shopping or making financial or health-related decisions. What is the persuasive potential of these chatbots? Carolin Ischen studies how our perceptions of AI and our experience with chatbots influence our attitudes and behaviour. You can read more about her research here: