Voorveld, H. A. M., Neijens, P. C., & Smit, E. G. (2009). Consumers’ responses to brand websites: An interdisciplinary review. Internet Research, 19(5), 535-565. doi: 10.1108/10662240910998887

Abstract: The aims of this study were (a) to provide an integrated literature review of factors influencing consumers’ responses to brand websites, (b) to describe the state of research in the past ten years and, (c) to give an overview of the theories used in brand website studies. Using a vote-counting procedure, we synthesized 736 findings from 50 empirical studies. The analysis revealed which individual-specific factors (e.g., involvement or flow) and execution factors (e.g., usability or interactivity) influenced responses to websites and brands. To explain such responses many studies integrated new theoretical concepts (e.g., interactivity or telepresence) into traditional theories. Furthermore, the review showed that the current state of research is characterized by the use of forced exposure, student samples and the measurement of affective responses.

Link: http://www.emeraldinsight.com/journals.htm?articleid=1819310