Jansen, J., Van Weert, J. C. M., De Groot, J., Van Dulmen, S., Heeren, T. J., & Bensing, J. M. (2010). Emotional and informational patient cues: the impact of nurses’ responses on recall. Patient Education and Counseling, 79(2): 218-224. DOI:10.1016/j.pec2009.10.010


http://www.pec-journal.com/article/S0738-3991(09)00500-X/abstract