dr. Margot van der Goot

Name: Margot J. van der Goot
PhD: 2009, Radboud University Nijmegen
MSc: 2001, Radboud University Nijmegen, cum laude
Interests: chatbots, human-machine communication, persuasive communication, qualitative research, older adults as target group
Link: http://nl.linkedin.com/in/margotvandergoot
http://www.uva.nl/profile/m.j.vandergoot
Research: 
Margot van der Goot is Assistant Professor Persuasive Communication at the Department of Communication Science at the University of Amsterdam. Margot van der Goot’s research is first and foremost driven by her fascination for people’s interpretations, perceptions, drives, goals, emotions, and meanings of life, and by the overall question how people respond to various forms of persuasive communication. She is eager to further refine concepts that are used in communication research. Although she also conducts quantitative research, qualitative research is most close to her heart. A specific target group of interest in her research are older adults because life-span theory strongly suggests age differences in responses to persuasive communication.

Her current research focuses on human-machine communication, and more specifically on users’ perceptions of interactions with conversational agents.

Her first publication in this research line explores age differences in motivations for and acceptance of chatbot communication in a customer service context (Van der Goot & Pilgrim, 2020).

In 2019, Margot received funding for a qualitative study into consumers’ experiences of chatbot communication by winning Logeion’s Strategic Communication Challenge 2019. Interviews have been conducted with the help of Ruigrok Netpanel.

In 2020, she received a grant from the RPA Human(e) AI, for a project on the adaptation of conversational systems to different age groups, together with Raquel Fernández and Sandro Pezzelle (Faculty of Science). More information about the project can be found here.

Examples of previous research projects:

– Studies into how changes in socio-emotional goal setting (as described by socio-emotional selectivity theory –SST–) lead to age differences in preferences for emotionally-meaningful versus knowledge-related appeals in television commercials (project with Julia van Weert and Nadine Bol). A new conceptualization of “emotionally-meaningful versus knowledge-related appeals” has been published in International Journal of Communication (van der Goot, Bol, & van Weert, 2019). An experimental study, using this conceptualization, is forthcoming in Communications. 

– Qualitative interview studies into how practitioners and youngsters perceive the use of disclosures in online sponsored content (project with Eva van Reijmersdal). The interview study with youngsters has been conducted in collaboration with the “Commissariaat voor de Media” and is used in the development of the “Social Code: YouTube”.

Teaching: Kwalitatief Onderzoek; Marketing Communication; Master thesis supervision; RMTT-Qualitative Research

Publication list of: dr. Margot van der Goot
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